Last Updated: October 2026
Welcome to Etihad Travels (https://etihadtravels.com). By accessing our website, submitting an application, or utilizing our visa assistance services, you agree to be bound by the following terms and conditions.
1. Scope of Services
Etihad Travels provides professional visa application review, document verification, translation assistance, and electronic submission services to the relevant authorities of the Kingdom of Saudi Arabia. We act as an independent visa service provider assisting travelers with official government procedures.
2. Government Authority & Approvals
The sovereign decision to grant or deny an entry visa rests exclusively with the Ministry of Foreign Affairs and Ministry of Hajj & Umrah of the Kingdom of Saudi Arabia. Etihad Travels cannot and does not guarantee government approval, although our meticulous vetting process maintains an approval rate exceeding 99%.
3. Accuracy of Information
Applicants are strictly responsible for providing accurate, authentic, and truthful information and unaltered documentation. Any false statement or counterfeit document may lead to immediate visa refusal and forfeiture of government application fees.
4. Processing Times
Stated processing times (such as 24-48 hours) represent standard business timeframes under regular government portal operational conditions. Etihad Travels cannot be held liable for unforeseen delays caused by government server maintenance, public holidays, or additional security reviews initiated by consular authorities.