Last Updated: October 2026
At Etihad Travels (accessible from https://etihadtravels.com), the privacy and confidentiality of our clients' personal information is one of our most critical commitments. This Privacy Policy details the types of information we collect, how it is processed, and our strict safeguards.
1. Information We Collect
When you apply for an Umrah Visa or submit an inquiry through our platform, we collect necessary identification data including your full name, email address, telephone and WhatsApp contact numbers, passport biodata (passport number, date of birth, nationality, expiry date), and travel schedules.
2. Purpose of Data Processing
Your personal data is collected exclusively for the purpose of processing your electronic visa application with the official Saudi Ministry of Foreign Affairs (MOFA) and issuing mandatory health insurance policies through certified Saudi insurance underwriters.
3. Data Security & Storage
We deploy bank-grade 256-bit Secure Socket Layer (SSL) encryption across all data transmissions. We never sell, lease, or monetize customer data to third-party advertising networks. Sensitive documents are stored on secure servers and access is strictly restricted to authorized visa processing personnel.
4. Your Rights
You have the right to request access, correction, or deletion of your personal records from our system once your visa has been successfully issued and delivered. Please email info@etihadtravels.com for any data privacy inquiries.